How Do I Apply For aJob? Some types of passes cannot be used for newly released films. When I click the link to print my tickets, the page comes up only as text. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. I can guarantee you. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. When I click on the link, the webpage comes up only as text. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Applications reviewed and accepted throughout the school year. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). So I contacted AMC. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Promo Code: VDAY23. Sit back and relax while we do the work. Do not use them.Mike. How do you get more information about a rating? Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. I recommend no one to use this website. When I was able to get on website it appeared that my purchase of tickets did not go through. What is the Dress Code at Paragon Village? I tried calling 4 times today, twice they hung up on me. View detailed list of Movie Club credit usage and renewals. We also accept Promotional Codes and Gift Cards. You bet. Wrote to them to get refund, no answer. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Agency Kitchen I was about to purchase when the screen went blank. Dolby ATMOS I have reached out to customer service multiple times with no response. A month -several emails, 4 phone calls later- still no help! Please see one of our theatre managers if you have any questions regarding 3-D films. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. They lied and said that there had been a report of fraud and they refused to give me my money. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Yellow Tickets are not valid in California, New York or New Jersey. It cant be retrieved or turned into any kind of credit. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). Do You Have Student Discounts? Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Can I refund my ticket after I make my purchase? Why Isn't a Certain Movie Playing at My Local Paragon Theater? You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Our "bookings" (contract with film companies) are for one week only. Click on the link you can find under a headline Refund/Exchange. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. In certain markets, film studios sometimes allocate films among theaters in that area. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Do not waste your time purchasing from Fandango. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. Locations with military pricing available are listed on this page. If you wish to exchange your ticket, you get the VIP+ points accordingly. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. I am VERY UNHAPPY. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Bought 4 tickets using a gift card & balance going on my credit card. The system prompted me to log in. Hours. Submitting a film is purely a voluntary decision made by the filmmakers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I get some help here printing these tickets? Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Can I Purchase Tickets atFandango? This is illegal and I will not just forget and move on. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Please don't use Fandango for your movie tickets. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Extremely hard to get a hold of once purchased. I would suggest you avoid this company. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. 2sandiesmail. All Regal Entertainment Group theatres are smoke-free environments. Ushers may conduct additional photo I.D. I tried 4 times prior to the expiration date to no avail. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Signifies that the rating board has concluded that the film rated may contain some adult material. AMC couldn't cancel it. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Before purchasing, we urge you . Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Create an account to follow your favorite communities and start taking part in conversations. Do You Offer Military Discounts? Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. Information provided by various external sources. Their response was that the promotion had ended, nothing they can do. Legal Reigns supreme. Why do you charge a booking fee? You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. We use dedicated people and clever technology to safeguard our platform. Gift card orders cannot be delivered to PO Boxes. For example, one theater might receive one film to play, another theater might receive another. I e-mailed. This was a horrible experience and customer service was none. Refund requests are not accepted after showtime. Minutes. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. I received my confirmation # and there's a link to view my tickets. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. We use Orville Redenbacher popcorn kernels from ConAgra. Select why you want to continue (Refund or Exchange) They probably make more money scamming than selling tickets!!! What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Children 3 to 11 must pay the child admission price. Crooks!!! You can receive refunds for tickets up to 60 minutes before the showtime. Also, thanks for the suggestion of looking on the app. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. No, the rating system is strictly voluntary and carries no force of law. 34. Should you encounter any issues with the application please contact us at 1-800-541-5555. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Absolute garbage company with terrible customer service! and start exploring the services we can offer. G - General Audiences-- All ages admitted. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. I received a Fandango giftcard for Christmas. Health & Safety Action In Regards to the Coronavirus. The booking fee is non-refundable. The application is provided on an "as-is" and "as available" basis. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Please visit your local theater's page for specific ticket pricing. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Fandango offers refunds or exchanges, and there are several ways you can go about it. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. for proof of age for each additional ticket being purchased. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Can I give them negative stars: yes they are as awful as people say. You can check your gift card balance here. They called me back 3 hours later at 1AM. Yes! If you need assistance for any reason, please ask one of our theatre personnel for assistance. The customer service was so good too. Fandango does not offer partial refunds either. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. General admission for all adult tickets purchased for performances during matinee hours. Login to your Regal Crown Club or Regal Unlimited account. All rights reserved. Never ever deal with these people. When Fandango works, it's fine. Restrictions may apply for Black, Yellow, Green, and Red Tickets. Do You Offer Hearing Devices? Especially if it has anything to do with Fandango. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Only to tell me they cant help me & will have to send it to the corporate office. If your card is registered, the theater can look up your account with your registered phone number or email. You can definitely purchase tickets online! The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Precious metals are still not accepted. No. Will I Geta FREE Movie Ticket on my Birthday? How do I redeem colored passes, loyaltyfree tickets and concession rewards? Customer service was terrible. AMC gift cards that start with 6006 . I hadn't heard about their AWFUL CUSTOMER SERVICE. are permitted to be used within any Regal Entertainment Group facility. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. The cost was $12.00. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. How Does Fandango Refund Tickets by Email? Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. A military discount is available at the box office and ID must be presented at the time of ticket purchase. When I purchase tickets online, it requests a zip code, but what if you're from Canada? They expire after 2 weeks (really, who goes to the movies that often?). Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Limited Time Only: Add your photo to a Visa card for free! This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Bought 4 tickets using a gift card & balance going on my credit card. No thanks I will call the theaters they know where they are located. Have you tried pulling up your order/confirm on the mobile app? These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Still no response from Fandango. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Last week, I went to make a reservation to see Shazam on the weekend. CSR and Supervisor simply read the script over and over and would not issue a refund. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. There are no refunds after the printed showtime. You will need your charity's Tax ID number in order to complete the form. What are the hours at the Chatterbox at Paragon Village? Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Retrieve from your Fandango account: https://www.fandango.com Enter your email address and the confirmation number. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Not all ticket types are available for all performances. To receive a student discount you must currently be a student. Don't waste your money we all work too hard for it. Should you wish to purchase more than ten tickets at a time, please place separate orders. The theatre employee can access your order by phone number, ticket ID or confirmation number. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. How Can I Get a Movie Ticket Refund With DoNotPay? What are the Ages for Children / Senior Pricing? I know for certain it was once it was purchased. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. 2006-2023 Viewpoints. Need a receipt? So I was at work trying to print this and no images or barcodes were popping up. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. its a very bad app. Present the barcode on your phone to the usher at the theatre for admission. Guests must be of 17 years of age to purchase a ticket. Advertise I had a line of people behind me and had to by tickets again to get in. Child tickets are for ages 2-12 . I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. JavaScript is disabled. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. FANDANGO Nightmare Company. The ratings do not determine or reflect whether a film is "good" or "bad." There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Also assessed is how each of these elements is employed in the context of each individual film. Join our "virtual" program at this link. For extenuating circumstances, please consult theatre management. I received my confirmation # and there's a link to view my tickets. Donation requests must be submitted at least 8 weeks before an event. It goes against our guidelines to offer incentives for reviews. Security issues have become a daily part of our lives in America. 0 stars if possible. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Download the latest version of the Regal Mobile App. Total RIP OFF. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. 2018-02-10. false. Wondering if this happened to any of you or a similar issue. I'm now complaining to corporate Fandango is awful! How Do I Change My Seats? Applicants must also present a negative TB test or chest xray within 6 months of hire. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. The number you need to dial is the number of the theater you bought tickets for. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. That's your best bet. I go back to Fandango and they are escalating the issue to a higher level. . However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. What Phone Number Do I Use to Request a Fandango Refund? Claim your profile to access Trustpilots free business tools and connect with customers. Paragon follows the MPAA guidelines for rated R movies which states: Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Look at all the negative reviews - it is true. Activate card. No. Yes, it does. Press J to jump to the feed. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Parents give the movies their ratings-men and women just like you. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). AMC will not convert a paid ticket to an alist one. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. I have a QR code that is apparently my "mobile ticket" on the app. however i was able to use my credit by loggin in on my laptop to buy tickets. Impossible to get a hold customer service over phone. Select "My Tickets" to see your upcoming movies and showtimes. Thank you for your purchase. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Please check your local theater under the Ticket Pricing tab. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. How Do I Make a Donation Request? When I click on the link, the webpage comes up only as text. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Have a credit on a VIP card but can't use . When Will the Showtimes Be Available? If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Children 6 and under are not allowed to attend Rated R features. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! Is Your Popcorn Gluten Free? Any money or points on thecard will be merged to the account number you want to keep. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. Just try to navigate a Fandango online customer service website. I was able to make a reservation immediately! You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Online orders can be paid with Visa, MasterCard, American Express and Discover. View number of available credits for your Movie Club account. No, you cant. How Long Will a Movie Play at my Theater? You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. There's a little square with the broken image . It's a long and frustrating process. Please visit your local theatre for specific details. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Please call your local theater directly for more specific information. 2. No images. I had to re buy the tickets at the box office. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. They are a rip off and terrible customer service. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. The Regal Crown Club rules can be found here. Visit your local theatre the find out details on matinee hours. Please notify your group sales team member if you do plan on bringing in a cake for your event. The ease of using Fandango was easy. All passes are at the box office*. . Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. What is theDiamond Rewards Loyalty Program? I cancelled my movie tickets and there was some type of glitch because it didn't go through. Donation Request The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . You can visit your local theatre to find their specific pricing policy. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies.
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